FAQ

Bakery Frequently Asked Questions

    1.  How do I place an order with the bakery department?
      • Give us a call! The bakery department works 6 days per week. Monday thru Friday 6am to 3pm and Saturdays 6am to 12pm. 570-739-2963 Option 2. If you are calling outside of those hours, they will return your call the next business day.
      • Order Online! We have a wide variety of cakes, pies, and breads to choose from on our website.
      • Email the bakery department: cccandiesbakery@gmail.com (general inquiries) or direct to our bakery manager Jann and lead decorator –  jannthebaker@comcast.net
      • Stop by the store during regular bakery department hours,  Monday thru Friday 6am to 3pm and Saturdays 6am to 12pm, to place an order with a bakery department member. The store is open Sundays 6am to 8pm, Monday thru Saturday 5:30am to 9pm. We do not have a bakery department member on staff the entire time we are open but our cashiers will do their best to assist you during the hours when the bakery department is not working. If you have a custom cake order, it is best to order through the bakery department directly during their business hours. 
    2.  I am not sure what I am looking for yet in design or I am interested in a price quote, what do I do?
      • You can fill out an online cake inquiry and we will return a call or email the next business day.
    3. How far in advance do I need to place my order?
      • The sooner the better! There is no simple answer for this question, it depends on the type of cake you are interested in and the availability of the date and ingredients. For most custom orders we require a minimum of 72-48 hours notice. For tier or wedding cakes a minimum of 30 days notice is required. There is no such thing as ordering “too early!”
    4. Do you accommodate last minute orders?
      • To avoid a rush fee, custom cake orders must be placed 48 hours or more in advance. Any cake orders for Saturday or Sunday pickup must be placed by Thursday at 12pm. The sooner the better! We are happy to accommodate last minute orders if our schedule allows. We have numerous ready made options available in our case and freezer section. If we can personalize that with basic writing we will be more than happy to do that for you on short notice with no fee. Any customized cake orders received less than 48 hours prior to pickup are subject to a rush fee of $10.00. So if there is something we have in the case or freezer, that you would be interested in, we can personalize it with basic writing for no charge. For any other orders there will be a $10 rush charge in addition to the cake price.
    5. Do you ship?
      • We currently are not set up to ship through our website, it is pickup only. If you are interested in having chocolates shipped, we only ship in cold weather between October and March. You can email us cccandies@comcast.net for more information. We do not ship baked goods.
    6. Do you require a deposit on custom cakes?
      • Yes we do require a deposit of 50% down payment to secure the order and balance due 10 days prior to pickup for any order of $100 or more.
    7. Do you make gluten free, vegan, peanut free, or sugar free cakes or desserts?
      • We have made sugar free and gluten free desserts in the past but have discountinued making them due to lack of sales. At this time we have no plans to make sugar free, gluten free, or vegan desserts. Our facility is NOT peanut or tree nut free. We are not certified kosher.
    8. When is your cutoff for holiday orders?
      • We stop taking orders about 3-5 days before a holiday and that often means all orders. Because certain holidays are tremendously busy we must stop taking all orders so that we can accommodate customers who placed orders before the deadline. We are, however, working very hard to have lots of extra items in the case to choose from. If you forget to place an order, be comforted by the fact that we have over 40 items to choose from on a regular basis.

General Frequently Asked Questions

  1. Your name is C&C Candies and Country Store, but you sell bakery as well?
    • Yep we know it is a little confusing! Our family started making chocolates 30+ years ago in our grandmother/mother’s kitchen. We eventually moved into a storefront in 1997 and sold chocolates and candy making supplies. In 2005, we had the opportunity to expand into an empty grocery store next door and starting selling groceries and deli in addition to chocolates and candy making supplies. One year later we hired a part-time baker to make a few pies per week and it has grown steadily ever since then to include pies, breads, custom cakes and pastries. And yes we still make LOTS of chocolates in our candy department including our locally famous peanut rolls!
  2. Are you hiring and how do I fill out an application? 
    • Come and join our team! We accept applications all the time for persons 16 years and older. You can fill out an application in the store or online and email it to us at cccandies@comcast.net. All applications are kept on file for one year. We do not accept Facebook applications for employment. 
  3. What are your hours?
    • We are open 7 days per week. 364 days per year! Sunday 6am to 8pm. Monday thru Saturday 5:30am to 9pm. We are open limited hours on holidays. Closed only on Christmas Day.
  4. Do you donate to non-profit organizations?
    • Yes we do. We receive over 100 requests per year for donations and do our best to donate to most of the organizations in the local area. Not all requests will be approved. Organizations must have 501(c)3 status.  All requests must be submitted 14 days in advance in writing on organizational letterhead. No Facebook messages or email requests will be accepted. 
  5. What kind of payment do you accept?
    1. We accept cash, Visa, Mastercard, American Express, Discover, Apple/Android Pay, personal checks (which are processed through Telecheck), and EBT. We do NOT cash payroll, personal, or any other kind of checks. The Pennsylvania Lottery is processed at a different register which accepts cash and DEBIT cards only. We also have an ATM onsite.